Customer Retention Specialist

Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the process of revolutionizing the pest control industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally-conscious products to protect the people and places our customers love. As we embark on a period of rapid growth, we are looking to add ambitious, career-oriented team members. At Hawx we pride ourselves on our internal company culture. Not only are our team members treated with respect and competitively compensated; they also benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth. As a company, Hawx is driven to achieve excellence-a goal that begins with our individual team members. At Hawx, we understand how important it is to recruit and reward people who are enthusiastic about developing their careers and opening new opportunities while delivering an unsurpassed customer experience to our customers and employees.

Hourly pay + Commission + Weekly Incentives, Flexible Hours and Fun Work Atmosphere

Job Summary

We are seeking a highly motivated and customer-centric individual to join our Customer Solutions team as a Customer Retention Agent. As a Customer Retention Agent, you will play a crucial role in maintaining and enhancing our customer base by delivering exceptional service to our customers in the pest control industry. Your primary responsibility will be to retain existing customers by addressing their concerns, resolving issues, and providing appropriate solutions to ensure their satisfaction. The ideal candidate will have sales experience and strong communication skills to understand and resolve customer concerns. This is a full-time position with a pay of $24-$28 with commissions, bonuses and weekly incentives.

Responsibilities

• Handle inbound calls from customers who are considering canceling their services or have other concerns

• Use active listening and critical thinking skills to understand customer needs and find the best solutions to address them

• Provide excellent customer service, and demonstrate empathy and understanding of customers' situations

• Make outbound calls to existing customers to drive retention and upsell additional products or services

• Meet or exceed retention and sales targets

• Maintain accurate and detailed customer records and documentation

Qualifications

• High school diploma or equivalent; further education is a plus

• 1+ year of experience in a sales or customer service role, preferably in a call center environment

• Excellent communication skills, both verbal and written

• Strong empathy skills and ability to relate to customers from diverse backgrounds and experiences

• Ability to work in a fast-paced environment and adapt to changes quickly

• Strong critical thinking skills and ability to identify and solve problems creatively

• Comfortable with using computer, including CRM systems and call center software

• Ability to work a flexible schedule, including weekends as needed

• Eagerness to go above and beyond to address customer and employee needs

• Ability to fully complete tasks and responsibilities in a timely manner with effective feedback to Hawx operational leadership

Benefits

• $24-$28 with commissions, bonuses and weekly incentives + $500 signing bonus

• Medical, dental, vision, life insurance

• PTO and Paid Holidays

• Continued training and development

• 401K with company match

Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion. Accordingly, Hawx is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.