Customer Care Lead

Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the process of revolutionizing the pest control industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally-conscious products to protect the people and places our customers love. As we embark on a period of rapid growth, we are looking to add ambitious, career-oriented team members. At Hawx we pride ourselves on our internal company culture. Not only are our team members treated with respect and competitively compensated; they also benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth. As a company, Hawx is driven to achieve excellence-a goal that begins with our individual team members. At Hawx, we understand how important it is to recruit-and reward-people who are enthusiastic about developing their careers and opening new opportunities while delivering an unsurpassed customer experience to our customers and employees.

The Customer Success Lead's purpose is to help team members achieve goals and provide a high level of customer service to our clientele. The Customer Success Lead will perform the following duties

1. Weekly 1:1's with each team member

2. Call coachings

3. Measuring KPIs

4. Helping with phone queues when busy

5. Monitoring time cards

6. Updating reports

7. Bonus verifications

If you are looking to grow in your career and leave an impact on an amazing industry focused on protecting people and public health, please apply today!

Benefits

• Medical, dental, vision, life insurance

• PTO and Paid Holidays

• Continued training and development

• 401k
  

Pay

• $16- $19 hour - Will vary depending on experience and availability
  

Duties

• Provide written and verbal communications to our customers in a manner that demonstrates our culture of caring.

• Take ownership of customer cases to full resolution, communicating efficiently with internal departments when needed.

• Continuously learn and improve product knowledge

• Managing customer expectations effectively, and solving issues related to fulfillment and order inaccuracy

  • Perform other duties and assignments as requested.

Required Skills and Experience

• Previous customer service experience

• (1 Year) lead experience

• Ability to empathize with customers

• Team player
  

Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion. Accordingly, Hawx is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.